Frequently Asked Questions

Your health is important. Investing in a membership model provides a more comprehensive primary care experience, offering direct access to a highly qualified clinician when needed. You will feel the difference with timely, thorough, non-rushed appointments in a healing environment. At Canopy, your health is the priority.

We accept patients aged 18 and up.

No, we don’t accept insurance. We believe that the insurance-based system leads to rushed visits that can leave people feeling unsatisfied and unheard. By removing the insurance company as the payer, we are able to see fewer patients for more time, allowing us to provide the thoughtful, personalized care that you deserve.

Yes, in addition to our membership-based primary care model, we offer consultations for complex and chronic medical conditions for patients who obtain primary care services elsewhere. You can learn more about our providers HERE.

No. While we offer thorough, patient centered care, we don’t bill insurance or collect copayments on top of membership fees. Our membership based, direct primary care (DPC) model is a transparent, accessible option for patients who are underinsured, have high deductible plans, or desire a higher level of care.

We offer a thorough one hour initial visit in addition to one hour complete physical exams, as well as timely follow up  and urgent appointments as needed. We perform routine on site testing such as EKGs, pulsoximetry, strep, COVID and influenza testing, rapid glucose testing and urinalysis. We partner with local laboratories for timely screening and other lab results.

We accept credit and debit cards, as well as personal check We do not accept cash payments.

Yes, beginning in January 2026, health savings accounts can be used towards direct primary care fees.

Yes. Your insurance plan will continue to cover other doctor’s offices, hospital stays, lab testing, imaging and medications. PPOs pair particularly well with membership based primary care. Some HMO insurance plans and Medicare Advantage do require an “in network” primary care doctor for access to other services. We suggest that patients with an HMO-type plan consider our fee-for-service, integrative consultation model to address complex medical conditions. Schedule a free 15-minute phone call to learn more.

Yes. There is a three month minimum enrollment for all primary care patients, but after 3 months, you may cancel at any time with a 30 day notice. If you decide to rejoin later, there is a re-enrollment fee of $200.

You will have access to your Canopy provider through text, email, and the portal. To maintain a healthy work life balance, only urgent needs will be managed on weekends, holidays, or after hours. All non-urgent communications will be attended to on the next business day.